FAQ

Q1: How long does delivery take?
For Nairobi orders placed before 3PM, same-day delivery can be available subject to stock and delivery logistics. Orders placed later may be delivered the following day depending on route capacity. Delivery outside Nairobi is typically within 1–2 days, depending on destination and courier schedules.

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Q2: Can I return or exchange something?
We accept exchanges within 72 hours for items that are unused and in original condition.
Please note: Refunds are not accepted.
To arrange an exchange, contact us on WhatsApp: 0111 877 268.

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Q3: Where are you located?
Kids Library Kenya has two physical stores in Nairobi, and you can also shop online for delivery across Kenya.

Lavington:
1148 Gitanga Box Park, First Floor, Shop 24, Gitanga Road.
Monday–Friday 9AM–6PM; Saturday–Sunday 10AM–5PM.

Runda:
Runda Mall, Kiambu Road, Ground Floor G22, next to Optica.
Monday–Saturday 9AM–8PM; Sunday 10AM–7PM.